Daily call failing - "failing during preparation"

[Hovis]

Haven't visited here for ages because my Tivo has been working fine.

Now it's run out of program data and the daily call is failing. A test call works fine but a real call seems to connect, says "setting clock" and then "failed during preparation".

The dial prefix is set to the 0161 number.

It's been hanging quite a bit, needing a power-off to reset it. But then it's done that over a long time anyway, its nothing new. I replaced the power supply around 6 months ago. The hard disk was replaced about 10 months ago.

Perhaps something's got corrupted? Should I try a full clear and reset? (not keen because of all the programmes I have)

Oh dear - it's just locked up, on the Phone/Network connection page, with the (right) orange LED on...

[Pegasus]

This might be a sledgehammer to crack a nut but you could trying forcing a disk check ("green screen") using "Kickstart" code 57. (And possibly also Kickstart 58 - filesystem defrag).

As follows:

When the Tivo first boots up, the left "receiving" LED light on the front bezel is green.

As soon as this left LED turns yellow, immediately, and within (2) seconds, press and hold down the yellow
PAUSE button on the remote control.

Within seconds, the right LED should turn yellow. However should you be unable to catch the change
in color or timing, you can also hold the PAUSE button down continuously during the boot-up until the
second LED comes on.

When this second LED lights up, release the PAUSE button and then press the one or two digits of the
kickstart code, i.e., either (57) or (58) - within approximately (10) seconds.

The Tivo will re-boot with the GSOD eventually appearing.

Allow the Tivo to complete its re-work when hopefully you will have resolved your problem.

[Hovis]

Thanks, I've just done a 57 on it. It's on the green screen "Severe error has occurred" screen now. Will let you know how it goes.

[Hovis]

Tivo started up fine but still fails on a daily call. Will try a 58...

[Hovis]

kickstart 58 fixed it - Many thanks!