Don't forget Joe Public

One thing which we will need to consider if we go the OzZaNlTivo route is that we, unlike the others, have a legacy customer base of non-techy users.
The technofarts can obviously install their own disc image. For joe public we would, I guess, need to supply a pre-imaged replacement hard disc and (probably) an ethernet card. They would have to open the case themselves and plug it in, or else (thinks out loud...) we setup a network of localised "drop-in" centres where they could take it and have it done by one of us techies (only takes a few minutes).
That is unless we can come up with something simple that can be done (or at least initiated) via telnet and a serial cable!?
The technofarts can obviously install their own disc image. For joe public we would, I guess, need to supply a pre-imaged replacement hard disc and (probably) an ethernet card. They would have to open the case themselves and plug it in, or else (thinks out loud...) we setup a network of localised "drop-in" centres where they could take it and have it done by one of us techies (only takes a few minutes).
That is unless we can come up with something simple that can be done (or at least initiated) via telnet and a serial cable!?
