Failed. Number not answering.

[mrtickle]

Could be the 1000 or so TiVo's are playing catch up due to the outage, it will be Tomrrow morning before I'll be able to try (when my free calls start)

I don't think it's necessarily that - if you look at that stats page (http://www.altepg.com/serverStatistics.html) about 400 tivos use dialup, of those around half use the affected number, and about 700 tivos use broadband and haven't been affected by the problem.

[jamie.easterman]

What the stats are showing apart from a return to normal for the 084508000300 number is a large percentage more calls than most days across all connectivity methods and its only 10 am. Am I reading these stats wrong ?

Anyway great resource page thanks for sharing.

Best wishes

Jamie

[cerihp]

There appears to be a problem with the data this morning, at least on a Sky lineup, which is making Tivos reboot and try again on an hourly basis. This will increase the call volume across all lines.

[mrtickle]

Hmm. I'm getting the same too. I take back what I said earlier! Call fails, reboot with GSOD, then the reboot after the GSOD, then TiVo tries calling again an hour later .

[millsb]

Yes, you're reading the stats right. It looks like tivos are having trouble with the following slice file: UK01003_15304-15318.slice.gz. Other files may be affected but that seems to be the main culprit.

[Furbag]

mmm just down loading now all ok on the 01 number, bit concerned I'm downloading a dodgy slice mind you

Not sure if I should leave it downloading or pull it

[mrtickle]

Speculating, I've disconnected my network cable until we know more. The hourly GSODs weren't amusing me so at least those will stop.

[Furbag]

Well my calls finished (didnt seem long enough as described in tother thread) and currently got the "In progress" status

[mrtickle]

As other people have reported it'll get to 80% then crash, reboot with GSOD for a short time then reboot and try to make another call - resulting in the same cycle.

My advice at the moment is:

• If your tivo hasn't made a call since 1am today (ie it is due to call later) - DON'T LET IT! Unplug your cable.
• If your tivo has made a call - unplug your cable for now so that it only goes around the loop once and can't call again.

[poppadum]

It looks like tivos are having trouble with the following slice file: UK01003_15304-15318.slice.gz. Other files may be affected but that seems to be the main culprit.

UK01003 is the Sky lineup. My Tivo has also barfed on that particular slice, so as an initial step I'll stop the server sending out that slice.

If anybody sees the problem and you're not using the sky lineup, please report it here. If you're able to check your Tivo's /var/log/tclient log and see which file is causing the problem, that would be helpful. In my logs I see

Code: Select all

11/26:02:34:17: /tvbin/TClient: dbload UK01003_15304-15318.slice...
11/26:03:22:32: /tvbin/TClient: inside TClient

so Tivo tried to load the suspect slice and then there's a ~50 minute gap to the next log entry.

[mrtickle]

My Tivo has also barfed on that particular slice, so as an initial step I'll stop the server sending out that slice.

Many thanks

[poppadum]

OK, I think I have an idea what might have caused it. If I'm right, I'd expect the problem to affect the Sky, Sky HD and Virgin lineups. If anyone subscribed to the Virgin lineup can confirm whether or not a daily call causes a reboot, I would be very grateful.

[Furbag]

Right on Virgin, seemed to carry out a shorter than normal call, took an age to get past "in progress" completed past the 81% mark when loading data, had too leave it crunching and now on my return we have "Failed. Unknown error" with another call due within the hour.

Dont know if its rebooted or not ?

Data to late Sunday now.

Sadly cant get the logs

As that slice has been pulled should I try again ???

[mrtickle]

Right on Virgin, seemed to carry out a shorter than normal call, took an age to get past "in progress" completed past the 81% mark when loading data, had too leave it crunching and now on my return we have "Failed. Unknown error" with another call due within the hour.

Dont know if its rebooted or not ?

Data to late Sunday now.

Sadly cant get the logs

As that slice has been pulled should I try again ???

Before you do can you please check RTE2 on Wed 30th Nov, check what's on at 23:40? If it's "Romanzo Criminale" that's old data. If it's a gap, then the Virgin lineup may have removed it successfully and the Sky lineup may not have.

[Furbag]

Right on Virgin, seemed to carry out a shorter than normal call, took an age to get past "in progress" completed past the 81% mark when loading data, had too leave it crunching and now on my return we have "Failed. Unknown error" with another call due within the hour.

Dont know if its rebooted or not ?

Data to late Sunday now.

Sadly cant get the logs

As that slice has been pulled should I try again ???

Before you do can you please check RTE2 on Wed 30th Nov, check what's on at 23:40? If it's "Romanzo Criminale" that's old data. If it's a gap, then the Virgin lineup may have removed it successfully and the Sky lineup may not have.

Nope it is as you have said above, 23.40pm Romanzo Criminale"

So whats my next step ?