Unable to connect since 16 Nov

[callaraine]

Hi

I have been unable to connect since 16 Nov. I have tried all 3 numbers and get "failed phone is busy". I see others are up and running again. I switched phone providers to Tesco on 17 Nov, could this still be affecting it? I do not have internet access at home. I went away at the weekend so switched everything off at the wall, didn't help. Any help greatly appreciated. Thank you

Info as suggested in the FAQ -

1) Are you using the AltEPG TiVo software?
(c) installed AltEPG image (not CD)

2) How did you configure your TiVo for AltEPG?
(a) changed the dial prefix (i think, I followed your dial up set up guide)

3) How do you connect to AltEPG?
(a) dial up

4) Have you run Guided Setup?
(a) yes when first switched to AltEPG.

5) Did you do a "Clear & Delete"?
(c) I didn't do a Clear & Delete (don’t know what this is)

6) On the "System Information" screen it says:
(a) Account Status 4: TiVo Internal Testing

7) Copy the following from the screen next to "Phone Call" on the "System Information" screen
Last Successful: Wed 16 Nov 12.52am
Last Attempt: Tue 13 Dec 8.37pm (i.e. just now)
Last Status: Failed. Phone is busy
Next Scheduled: Wed 14 Dec 8.22am
Dial-In Configuration Code: 000, TFA=3

What is your Dial Prefix?
currently set to 0845 0800300
Have just re-tried with 0161 232 9094 and 0845 1112111 and both failed also with phone is busy.

Thank you

[Furbag]

To me it just seems you might just have been unlucky.

Have you tried ringing the numbers from your regular phone and see if they pick up and the modem at the other end squarks at you, if it does then theres something not right else where.

Try unpluging the phone line from TiVo and see if TiVo returns "no dial tone" msg.

I have had a couple of times its failed with either "Failed to connect" or very occasionally "number busy" on 0161 232 9094

Acutally as I typed that last bit, where you say "Phone is busy" now isnt this TiVo reporting that "your" line is busy i.e it thinks your already using the line now is this sometimes related to the whole REN thing and number of phones on your line maybe try un-plugging all the other phones and then try with just TiVo on the line, if I'm thinking "Phone is busy" is that type of error