EPG Failing to download

[millsb]

Indeed that would explain it. To sort this out, first disconnect one of the tivos from the network. Doesn't matter which one. Then leave everything alone for 10 minutes or so to allow things to settle down. Now you need to change the MAC address on the tivo that's still connected. You should be able to do that via telnet using the command "nic_config_tivo" - indeed you may well have run that command when you first got your disk from TC, in order to set the IP address. Choose the "Change MAC address option" and enter a MAC address that is different to what you currently have (eg you could make it 00:0B:AD:DA:2C:72). Once you have done that and saved your changes, check that it has done it right by looking at the /etc/rc.d/rc.net file. If it looks OK, restart your tivo, make sure it can successfully do its daily call, then you can reconnect the other tivo.

[Roobluie]

followed your directions exactly...changed the MAC address of one tivo with no problem but sadly still both Tivos have the same problem...any ideas on a next step!?!

[millsb]

Next step is some more information on what you actually did!

Remember I said:

... If it looks OK, restart your tivo, make sure it can successfully do its daily call, then you can reconnect the other tivo.

So can we take a look at what happened there: when you restarted your tivo, with the other one still disconnected, did it make a successful call? If it didn't then we need to concentrate on understanding why, before reconnecting the other tivo.

Either way, next steps should be to disconnect the second tivo again, and go through in detail what happens when the first one tries to make a call. If it's still failing, let's have a look at the /var/log/Otclient and /var/log/tclient files, and try the "ping" commands again (ping 194.1.151.205 and ping 192.168.1.1)

[DX30]

followed your directions exactly...changed the MAC address of one tivo with no problem but sadly still both Tivos have the same problem...any ideas on a next step!?!

Did you power off everything after doing this? You need to do so with not only the TiVo's but anything else to do with the network. e.g. Your broadband router, any ethernet switches you might have etc. Any or all of them might be in a confused state until you do so.

You could also try disconnecting everything else from the network and just connect a single TiVo directly to the broadband router. That will minimize the chances of anything else getting in the way of the network traffic.

[Roobluie]

I unplugged the 2nd Tivo from the network and everything else that uses the network.
Via telnet, using nic_config_tivo, I changed the MAC address of the 1st Tivo to 00:0B:AD:DA:2C:72, I then double checked using /etc/rc.d/rc.net file and the MAC address was definitely the one I had changed it to. I then unplugged the 1st tivo and the router, left it for 15 minutes then turned the router back on and the 1st tivo, nothing else was using the network. I then entered the code 845 in the same way you had advised me before (clear clear enter enter 0, enter code 845 then pressed select. The tivo conected after about 2 minutes then moved on to downloading, stayed on downloading for approx 8 minutes before coming up with the message "failed. Call interrupted" The first time after this I plugged the 2nd tivo back in and the same thing happened - failed call interrupted. I then repeated the entire process but have not plugged anything in to the network except for the 1st Tivo. The 2nd Tivo is not connected. The MAC address of the 1st Tivo is still the one I changed it to so it is definitely different. The 1st Tivo is the only thing connected to the network and again the message "failed. Call interrupted" comes up after approx 8 mins on the download step.

PING 194.1.151.205 (194.1.151.205): 56 data bytes
64 bytes from 194.1.151.205: icmp_seq=1 ttl=53 time=33.920 ms
64 bytes from 194.1.151.205: icmp_seq=2 ttl=53 time=32.498 ms
64 bytes from 194.1.151.205: icmp_seq=3 ttl=53 time=33.014 ms
64 bytes from 194.1.151.205: icmp_seq=4 ttl=53 time=32.465 ms
64 bytes from 194.1.151.205: icmp_seq=5 ttl=53 time=45.637 ms
64 bytes from 194.1.151.205: icmp_seq=6 ttl=53 time=34.679 ms
64 bytes from 194.1.151.205: icmp_seq=7 ttl=53 time=34.595 ms
64 bytes from 194.1.151.205: icmp_seq=8 ttl=53 time=34.734 ms
64 bytes from 194.1.151.205: icmp_seq=9 ttl=53 time=32.989 ms

--- 194.1.151.205 ping statistics ---
10 packets transmitted, 9 packets received, 10% packet loss
round-trip min/avg/max/stddev = 32.465/34.948/45.637 ms
TiVo: {/var/hack} %
TiVo: {/var/hack} %

TiVo: {/var/hack} % ping -c 10 192.168.1.1
PING 192.168.1.1 (192.168.1.1): 56 data bytes
64 bytes from 192.168.1.1: icmp_seq=0 ttl=64 time=3.575 ms
64 bytes from 192.168.1.1: icmp_seq=1 ttl=64 time=3.029 ms
64 bytes from 192.168.1.1: icmp_seq=2 ttl=64 time=3.079 ms
64 bytes from 192.168.1.1: icmp_seq=3 ttl=64 time=3.044 ms
64 bytes from 192.168.1.1: icmp_seq=4 ttl=64 time=3.078 ms
64 bytes from 192.168.1.1: icmp_seq=5 ttl=64 time=4.524 ms
64 bytes from 192.168.1.1: icmp_seq=7 ttl=64 time=3.040 ms
64 bytes from 192.168.1.1: icmp_seq=9 ttl=64 time=3.065 ms

--- 192.168.1.1 ping statistics ---
10 packets transmitted, 8 packets received, 20% packet loss
round-trip min/avg/max/stddev = 3.029/3.304/4.524 ms
TiVo: {/var/hack} %
TiVo: {/var/hack} %

[Roobluie]

/var/log/Otclient

01/28:19:04:56: /tvbin/TClient: inside TClient
01/28:19:04:56: /tvbin/TClient: TClient: invoking init w/argv=-h -backup
01/28:19:04:56: /tvbin/TClient: writing In Progress to LastCallStatus
01/28:19:04:56: /tvbin/TClient: TClient init: 0
01/28:19:04:57: /tvbin/TClient: dial config code: (845) found
01/28:19:04:57: /tvbin/TClient: matched 845, returning value = 08451112111:194.1.151.205:80:guest@0845.uk.com:guest
01/28:19:04:57: /tvbin/TClient: updateStatus: In Progress EX| 29 48
01/28:19:04:57: /tvbin/TClient: writing In Progress to LastCallStatus
01/28:19:04:57: /tvbin/TClient: SendDialupEvent 30 9 EX|29
01/28:19:04:57: /tvbin/TClient: Host = 194.1.151.205
01/28:19:04:57: /tvbin/TClient: Port = 80
01/28:19:04:57: /tvbin/TClient: Phone = 08451112111
01/28:19:04:57: /tvbin/TClient: updateStatus: In Progress EX| 29 8
01/28:19:04:57: /tvbin/TClient: SendDialupEvent 30 9 EX|29
retrying after errTmBackgroundHoldoff ...
retrying after errTmBackgroundHoldoff ...
01/28:19:05:04: /tvbin/TClient: DataSets may not be enabled, could not find GenreVersion: DataSet GenreVersion does not exist.
01/28:19:05:04: /tvbin/TClient: DataSets may not be enabled, could not find LogoVersion: DataSet LogoVersion does not exist.
01/28:19:05:04: /tvbin/TClient: DataSets may not be enabled, could not find AffiliationVersion: DataSet AffiliationVersion does not exist.
01/28:19:05:04: /tvbin/TClient: DataSets may not be enabled, could not find ShowcaseVersion: DataSet ShowcaseVersion does not exist.
01/28:19:05:04: /tvbin/TClient: mrsigtype=3 mrconnector=7...
01/28:19:05:04: /tvbin/TClient: mrsigtype=1 mrconnector=1...
01/28:19:05:05: /tvbin/TClient: Using error search string: [Ee]xception([^/]| [^P]| P[^O]| PO[^S]| POS[^T])|[Aa]ssert|[B]acktrace|[Ss]egmentation|[K]ernel panic|[D]riveStatusError|[e]rrDbNoMemory
01/28:19:05:13: /tvbin/TClient: encryptLog called with infile = /var/persist/thumbslog.log.gz outfile = /var/persist/thumbslog.log.gz.bfg keyname = BACKHAUL_THUMB
01/28:19:05:13: /tvbin/TClient: EncryptLog Could not find /var/persist/thumbslog.log.gz
01/28:19:05:13: /tvbin/TClient: encryptLog called with infile = /var/log/tivoLog.prv.gz outfile = /var/log/tivoLog.prv.gz.bfg keyname = BACKHAUL_PRIVATE
01/28:19:05:14: /tvbin/TClient: bfkey = 0xE4B564E4A53C041B102176D8E3103553
01/28:19:05:14: /tvbin/TClient: Key value =
01/28:19:05:14: /tvbin/TClient: EncryptLog could not super-encrypt the key because key was empty
01/28:19:05:14: /tvbin/TClient: updateStatus: In Progress EX| 28 7
01/28:19:05:14: /tvbin/TClient: SendDialupEvent 30 9 EX|28
01/28:19:05:14: /tvbin/TClient: creating keyserver query
01/28:19:05:22: /tvbin/TClient: setting up Ident Block
01/28:19:05:22: /tvbin/TClient: returning messages:
01/28:19:05:22: /tvbin/TClient: getting current software
01/28:19:05:22: /tvbin/TClient: found name = 2.5.5-01-1-023
01/28:19:05:23: /tvbin/TClient: found name = ACTIVE
01/28:19:05:23: /tvbin/TClient: Found 2.5.5-01-1 running
01/28:19:05:23: /tvbin/TClient: getting current showcases
01/28:19:05:23: /tvbin/TClient: getting locationID
01/28:19:05:23: /tvbin/TClient: Removing DBS objects in guided setup.
01/28:19:05:23: /tvbin/TClient: Current postalcode: 01000
01/28:19:05:23: /tvbin/TClient: Nothing found so returning: |DBS-0
01/28:19:05:23: /tvbin/TClient: getting headendID
01/28:19:05:23: /tvbin/TClient: skipping getHeadendIDList on SETUPHEAD call
01/28:19:05:23: /tvbin/TClient: setting up TCD411 block
01/28:19:05:23: /tvbin/TClient: setting area code:
01/28:19:05:23: /tvbin/TClient:
01/28:19:05:23: /tvbin/TClient: Start TCD411 Request ==================
01/28:19:05:23: /tvbin/TClient: areaCode:
01/28:19:05:23: /tvbin/TClient: prefix: {}
01/28:19:05:23: /tvbin/TClient: dialInAreaCode: {}
01/28:19:05:23: /tvbin/TClient: curPhNum: 0
01/28:19:05:23: /tvbin/TClient: objVer:
01/28:19:05:23: /tvbin/TClient: tcdId: 0230000601E8783
01/28:19:05:23: /tvbin/TClient: callId: 1327777497
01/28:19:05:23: /tvbin/TClient: dialPrefix:
01/28:19:05:23: /tvbin/TClient: dialToneCheck:
01/28:19:05:23: /tvbin/TClient: offHookDetect: 1
01/28:19:05:23: /tvbin/TClient: tonePulseDial: P
01/28:19:05:23: /tvbin/TClient: callWaitPrefix:
01/28:19:05:23: /tvbin/TClient: tollFreeAuth:
01/28:19:05:23: /tvbin/TClient: callType: TS_SR_ACCEPTED
01/28:19:05:23: /tvbin/TClient: swVerName: 2.5.5-01-1-023
01/28:19:05:23: /tvbin/TClient: End TCD411 Request ==================
01/28:19:05:24: /tvbin/TClient:
01/28:19:05:24: /tvbin/TClient: Start Ident =====================
01/28:19:05:24: /tvbin/TClient: version: 3
01/28:19:05:24: /tvbin/TClient: centerID: 0230000601E8783
01/28:19:05:24: /tvbin/TClient: reasonCode: 6
01/28:19:05:24: /tvbin/TClient: softwareDesc: 468089-51|468071-1|468073-1|468075-1|468077-1|468079-1|468081-1|468083-1|468085-1|468087-1|468090-1|468091-1|468092-1|468093-1|468094-1|468095-1|468096-1|468097-1|468098-1|468099-1|468100-1|468101-1|468102-1|468103-1|468104-1|468105-1|468106-1|468107-1|468108-1|468109-1|468110-1|468111-1|468112-1|468113-1|468114-1|468115-1|468116-1|468117-1|468118-1|468119-1|468120-1|468121-1|468122-1|468123-1|468124-1|468125-1|468127-1|468128-1|468129-1|468130-1|468131-1|468132-1|468133-1|468134-1|468135-1|468136-1|468137-1|468138-1|468139-1|24252-77|24264-362|387715-4|61464-40|24273-54|24294-76|427608-4|24306-72|24337-54|24352-638|24358-36|24380-12|
01/28:19:05:24: /tvbin/TClient: locationID: 01000-0|DBS-0
01/28:19:05:24: /tvbin/TClient: sequenceCookie: 12345678
01/28:19:05:24: /tvbin/TClient: headendID:
01/28:19:05:24: /tvbin/TClient: showcaseDesc: showcase0-0
01/28:19:05:24: /tvbin/TClient: inventoryFile:
01/28:19:05:24: /tvbin/TClient: waitingCount: 0
01/28:19:05:24: /tvbin/TClient: dialConfig: 845
01/28:19:05:24: /tvbin/TClient: confInfo: 08451112111:194.1.151.205:80:guest@0845.uk.com:guest
01/28:19:05:24: /tvbin/TClient: messageDesc:
01/28:19:05:24: /tvbin/TClient: irdbVersion: 317
01/28:19:05:24: /tvbin/TClient: genreVersion:
01/28:19:05:24: /tvbin/TClient: logoVersion:
01/28:19:05:24: /tvbin/TClient: affiliationVersion:
01/28:19:05:24: /tvbin/TClient: showcaseVersion:
01/28:19:05:24: /tvbin/TClient: swVerName: 2.5.5-01-1-023
01/28:19:05:24: /tvbin/TClient: configParameterList: zip=01000,dar=,rcq=,tz=,as=,tun=,suc=
01/28:19:05:24: /tvbin/TClient: sourceParameterList: st=3,con=7,drm=2,ekr=,ccn=,brn=,lin=N,irs=;st=1,con=1,drm=,ekr=,ccn=,brn=,lin=N,irs=
01/28:19:05:24: /tvbin/TClient: apgOnly:
01/28:19:05:24: /tvbin/TClient: useChksums: TRUE
01/28:19:05:24: /tvbin/TClient: premiumShowcases:
01/28:19:05:24: /tvbin/TClient: captureRequests:
01/28:19:05:24: /tvbin/TClient: menuItems:
01/28:19:05:24: /tvbin/TClient: otherDataSets: HDGenre-4|MS_VMPromo06-4|MS_VMPromo06_pmi-4|MS_VMPromo07-4|MS_VMPromo07_pmi-4|MS_VMPromo08-4|MS_VMPromo08_pmi-4|MS_VMPromo09-4|MS_VMPromo09_pmi-4|RM_cleanTvShow-|
01/28:19:05:24: /tvbin/TClient: rbBackgrounds:
01/28:19:05:24: /tvbin/TClient: dataGroupList: CR_Standard|DG_standard|MI_Standard|SF_SerialLogging|SW_released
01/28:19:05:24: /tvbin/TClient: lstAvalancheDnload: 0,0 0,0
01/28:19:05:24: /tvbin/TClient: userInitiated: 1
01/28:19:05:24: /tvbin/TClient: End Ident =====================
01/28:19:05:24: /tvbin/TClient:
01/28:19:05:24: /tvbin/TClient: Logging camid.
01/28:19:05:24: /tvbin/TClient: CAM_ID not found.
01/28:19:05:24: /tvbin/TClient: Ird Id.
01/28:19:05:24: /tvbin/TClient: updateStatus: In Progress CL| 30 24
01/28:19:05:24: /tvbin/TClient: SendDialupEvent 30 9 CL|30
01/28:19:05:24: /tvbin/TClient: updateStatus: In Progress ST| 33 14
01/28:19:05:24: /tvbin/TClient: SendDialupEvent 30 9 ST|33
01/28:19:05:24: /tvbin/TClient: About to connect to 194.1.151.205:80
01/28:19:05:24: /tvbin/TClient: Executing HTTP command: /tvbin/http_post /var/log/svclog http://194.1.151.205:80/tivo-service/mlog.cgi OFF OFF ON
01/28:19:05:24: /tvbin/TClient: about to do TCD411 Call
01/28:19:05:24: /tvbin/TClient: Executing HTTP command: /tvbin/tclient_post 194.1.151.205:80 /var/tmp/TCD411.send /var/tmp/TCD411.recv 300 ON
01/28:19:05:25: /tvbin/TClient: doHttpCall returned: 1
01/28:19:05:25: /tvbin/TClient: reading HTTP header...
01/28:19:05:25: /tvbin/TClient: HTTP header: HTTP/1.1 200 OK
01/28:19:05:25: /tvbin/TClient: HTTP header: Date: Sat, 28 Jan 2012 19:05:20 GMT
01/28:19:05:25: /tvbin/TClient: HTTP header: Server: Apache/2.2.14 (Ubuntu)
01/28:19:05:25: /tvbin/TClient: HTTP header: Vary: Accept-Encoding
01/28:19:05:25: /tvbin/TClient: HTTP header: Connection: close
01/28:19:05:25: /tvbin/TClient: HTTP header: Content-Type: text/plain; charset=ISO-8859-1
01/28:19:05:25: /tvbin/TClient: Got end of Header
01/28:19:05:25: /tvbin/TClient: TCD411RespCli::readBlock returned: 1
01/28:19:05:25: /tvbin/TClient:
01/28:19:05:25: /tvbin/TClient: Start TCD411Resp =====================
01/28:19:05:25: /tvbin/TClient: errMsg:
01/28:19:05:25: /tvbin/TClient: areaCodeObj: OK
01/28:19:05:25: /tvbin/TClient: tollFreeAuth: 0
01/28:19:05:25: /tvbin/TClient: tollFreeNum: 0
01/28:19:05:25: /tvbin/TClient: End TCD411Resp =====================

01/28:19:05:25: /tvbin/TClient: about to do HServer Call
01/28:19:05:25: /tvbin/TClient: Executing HTTP command: /tvbin/tclient_post 194.1.151.205:80 /var/tmp/HServer.send /var/tmp/HServer.recv 300 ON
01/28:19:10:25: /tvbin/TClient: http POST command failed: timeout waiting to read
01/28:19:10:25: /tvbin/TClient: doHttpCall returned: 0
01/28:19:10:25: /tvbin/TClient: Connect/POST has failed, we've warned the user, set status to Failed
01/28:19:10:25: /tvbin/TClient: failed connect - aborting
01/28:19:10:25: /tvbin/TClient: Will kill pppd
01/28:19:10:31: /tvbin/TClient: updateStatus: Failed ST| 33 14
Saving 'ST|14' to result file
01/28:19:10:31: /tvbin/TClient: writing Failed to LastCallStatus
01/28:19:10:31: /tvbin/TClient: SendDialupEvent 30 9 EX|14
01/28:19:10:31: /tvbin/TClient: TClient login: 1
01/28:19:10:31: /tvbin/TClient: TClient backhaulDone: 0
01/28:20:58:34: /tvbin/TClient: inside TClient
01/28:20:58:35: /tvbin/TClient: No previously downloaded files remain in /var/packages
01/28:20:58:35: /tvbin/TClient: TClient: invoking init w/argv=-h -backup
01/28:20:58:35: /tvbin/TClient: writing In Progress to LastCallStatus
01/28:20:58:35: /tvbin/TClient: TClient init: 0
01/28:20:58:35: /tvbin/TClient: dial config code: (845) found
01/28:20:58:35: /tvbin/TClient: matched 845, returning value = 08451112111:194.1.151.205:80:guest@0845.uk.com:guest
01/28:20:58:35: /tvbin/TClient: updateStatus: In Progress EX| 29 48
01/28:20:58:35: /tvbin/TClient: writing In Progress to LastCallStatus
01/28:20:58:35: /tvbin/TClient: SendDialupEvent 30 9 EX|29
01/28:20:58:35: /tvbin/TClient: Host = 194.1.151.205
01/28:20:58:35: /tvbin/TClient: Port = 80
01/28:20:58:35: /tvbin/TClient: Phone = 08451112111
01/28:20:58:35: /tvbin/TClient: updateStatus: In Progress EX| 29 8
01/28:20:58:35: /tvbin/TClient: SendDialupEvent 30 9 EX|29
retrying after errTmBackgroundHoldoff ...
retrying after errTmBackgroundHoldoff ...
01/28:20:58:42: /tvbin/TClient: DataSets may not be enabled, could not find GenreVersion: DataSet GenreVersion does not exist.
01/28:20:58:42: /tvbin/TClient: DataSets may not be enabled, could not find LogoVersion: DataSet LogoVersion does not exist.
01/28:20:58:42: /tvbin/TClient: DataSets may not be enabled, could not find AffiliationVersion: DataSet AffiliationVersion does not exist.
01/28:20:58:42: /tvbin/TClient: DataSets may not be enabled, could not find ShowcaseVersion: DataSet ShowcaseVersion does not exist.
01/28:20:58:42: /tvbin/TClient: mrsigtype=3 mrconnector=7...
01/28:20:58:42: /tvbin/TClient: mrsigtype=1 mrconnector=1...
01/28:20:58:43: /tvbin/TClient: Using error search string: [Ee]xception([^/]| [^P]| P[^O]| PO[^S]| POS[^T])|[Aa]ssert|[B]acktrace|[Ss]egmentation|[K]ernel panic|[D]riveStatusError|[e]rrDbNoMemory
01/28:20:58:52: /tvbin/TClient: encryptLog called with infile = /var/persist/thumbslog.log.gz outfile = /var/persist/thumbslog.log.gz.bfg keyname = BACKHAUL_THUMB
01/28:20:58:52: /tvbin/TClient: EncryptLog Could not find /var/persist/thumbslog.log.gz
01/28:20:58:52: /tvbin/TClient: encryptLog called with infile = /var/log/tivoLog.prv.gz outfile = /var/log/tivoLog.prv.gz.bfg keyname = BACKHAUL_PRIVATE
01/28:20:58:52: /tvbin/TClient: bfkey = 0x22A23AE6F391FDF6AF50FC92D216B781
01/28:20:58:52: /tvbin/TClient: Key value =
01/28:20:58:52: /tvbin/TClient: EncryptLog could not super-encrypt the key because key was empty
01/28:20:58:52: /tvbin/TClient: updateStatus: In Progress EX| 28 7
01/28:20:58:52: /tvbin/TClient: SendDialupEvent 30 9 EX|28
01/28:20:58:52: /tvbin/TClient: creating keyserver query
01/28:20:59:01: /tvbin/TClient: setting up Ident Block
01/28:20:59:01: /tvbin/TClient: returning messages:
01/28:20:59:01: /tvbin/TClient: getting current software
01/28:20:59:01: /tvbin/TClient: found name = 2.5.5-01-1-023
01/28:20:59:03: /tvbin/TClient: found name = ACTIVE
01/28:20:59:03: /tvbin/TClient: Found 2.5.5-01-1 running
01/28:20:59:03: /tvbin/TClient: getting current showcases
01/28:20:59:03: /tvbin/TClient: getting locationID
01/28:20:59:03: /tvbin/TClient: Removing DBS objects in guided setup.
01/28:20:59:03: /tvbin/TClient: Current postalcode: 01000
01/28:20:59:03: /tvbin/TClient: Nothing found so returning: |DBS-0
01/28:20:59:03: /tvbin/TClient: getting headendID
01/28:20:59:03: /tvbin/TClient: skipping getHeadendIDList on SETUPHEAD call
01/28:20:59:03: /tvbin/TClient: setting up TCD411 block
01/28:20:59:03: /tvbin/TClient: setting area code:
01/28:20:59:03: /tvbin/TClient:
01/28:20:59:03: /tvbin/TClient: Start TCD411 Request ==================
01/28:20:59:03: /tvbin/TClient: areaCode:
01/28:20:59:03: /tvbin/TClient: prefix: {}
01/28:20:59:03: /tvbin/TClient: dialInAreaCode: {}
01/28:20:59:03: /tvbin/TClient: curPhNum: 0
01/28:20:59:03: /tvbin/TClient: objVer:
01/28:20:59:03: /tvbin/TClient: tcdId: 0230000601E8783
01/28:20:59:03: /tvbin/TClient: callId: 1327784316
01/28:20:59:03: /tvbin/TClient: dialPrefix:
01/28:20:59:03: /tvbin/TClient: dialToneCheck:
01/28:20:59:03: /tvbin/TClient: offHookDetect: 1
01/28:20:59:03: /tvbin/TClient: tonePulseDial: P
01/28:20:59:03: /tvbin/TClient: callWaitPrefix:
01/28:20:59:03: /tvbin/TClient: tollFreeAuth:
01/28:20:59:03: /tvbin/TClient: callType: TS_SR_ACCEPTED
01/28:20:59:03: /tvbin/TClient: swVerName: 2.5.5-01-1-023
01/28:20:59:03: /tvbin/TClient: End TCD411 Request ==================
01/28:20:59:04: /tvbin/TClient:
01/28:20:59:04: /tvbin/TClient: Start Ident =====================
01/28:20:59:04: /tvbin/TClient: version: 3
01/28:20:59:04: /tvbin/TClient: centerID: 0230000601E8783
01/28:20:59:04: /tvbin/TClient: reasonCode: 6
01/28:20:59:04: /tvbin/TClient: softwareDesc: 468089-51|468071-1|468073-1|468075-1|468077-1|468079-1|468081-1|468083-1|468085-1|468087-1|468090-1|468091-1|468092-1|468093-1|468094-1|468095-1|468096-1|468097-1|468098-1|468099-1|468100-1|468101-1|468102-1|468103-1|468104-1|468105-1|468106-1|468107-1|468108-1|468109-1|468110-1|468111-1|468112-1|468113-1|468114-1|468115-1|468116-1|468117-1|468118-1|468119-1|468120-1|468121-1|468122-1|468123-1|468124-1|468125-1|468127-1|468128-1|468129-1|468130-1|468131-1|468132-1|468133-1|468134-1|468135-1|468136-1|468137-1|468138-1|468139-1|24252-77|24264-362|387715-4|61464-40|24273-54|24294-76|427608-4|24306-72|24337-54|24352-638|24358-36|24380-12|
01/28:20:59:04: /tvbin/TClient: locationID: 01000-0|DBS-0
01/28:20:59:04: /tvbin/TClient: sequenceCookie: 12345678
01/28:20:59:04: /tvbin/TClient: headendID:
01/28:20:59:04: /tvbin/TClient: showcaseDesc: showcase0-0
01/28:20:59:04: /tvbin/TClient: inventoryFile:
01/28:20:59:04: /tvbin/TClient: waitingCount: 0
01/28:20:59:04: /tvbin/TClient: dialConfig: 845
01/28:20:59:04: /tvbin/TClient: confInfo: 08451112111:194.1.151.205:80:guest@0845.uk.com:guest
01/28:20:59:04: /tvbin/TClient: messageDesc:
01/28:20:59:04: /tvbin/TClient: irdbVersion: 317
01/28:20:59:04: /tvbin/TClient: genreVersion:
01/28:20:59:04: /tvbin/TClient: logoVersion:
01/28:20:59:04: /tvbin/TClient: affiliationVersion:
01/28:20:59:04: /tvbin/TClient: showcaseVersion:
01/28:20:59:04: /tvbin/TClient: swVerName: 2.5.5-01-1-023
01/28:20:59:04: /tvbin/TClient: configParameterList: zip=01000,dar=,rcq=,tz=,as=,tun=,suc=
01/28:20:59:04: /tvbin/TClient: sourceParameterList: st=3,con=7,drm=2,ekr=,ccn=,brn=,lin=N,irs=;st=1,con=1,drm=,ekr=,ccn=,brn=,lin=N,irs=
01/28:20:59:04: /tvbin/TClient: apgOnly:
01/28:20:59:04: /tvbin/TClient: useChksums: TRUE
01/28:20:59:04: /tvbin/TClient: premiumShowcases:
01/28:20:59:04: /tvbin/TClient: captureRequests:
01/28:20:59:04: /tvbin/TClient: menuItems:
01/28:20:59:04: /tvbin/TClient: otherDataSets: HDGenre-4|MS_VMPromo06-4|MS_VMPromo06_pmi-4|MS_VMPromo07-4|MS_VMPromo07_pmi-4|MS_VMPromo08-4|MS_VMPromo08_pmi-4|MS_VMPromo09-4|MS_VMPromo09_pmi-4|RM_cleanTvShow-|
01/28:20:59:04: /tvbin/TClient: rbBackgrounds:
01/28:20:59:04: /tvbin/TClient: dataGroupList: CR_Standard|DG_standard|MI_Standard|SF_SerialLogging|SW_released
01/28:20:59:04: /tvbin/TClient: lstAvalancheDnload: 0,0 0,0
01/28:20:59:04: /tvbin/TClient: userInitiated: 1
01/28:20:59:04: /tvbin/TClient: End Ident =====================
01/28:20:59:04: /tvbin/TClient:
01/28:20:59:04: /tvbin/TClient: Logging camid.
01/28:20:59:04: /tvbin/TClient: CAM_ID not found.
01/28:20:59:04: /tvbin/TClient: Ird Id.
01/28:20:59:04: /tvbin/TClient: updateStatus: In Progress CL| 30 24
01/28:20:59:04: /tvbin/TClient: SendDialupEvent 30 9 CL|30
01/28:20:59:04: /tvbin/TClient: updateStatus: In Progress ST| 33 14
01/28:20:59:04: /tvbin/TClient: SendDialupEvent 30 9 ST|33
01/28:20:59:04: /tvbin/TClient: About to connect to 194.1.151.205:80
01/28:20:59:04: /tvbin/TClient: Executing HTTP command: /tvbin/http_post /var/log/svclog http://194.1.151.205:80/tivo-service/mlog.cgi OFF OFF ON
01/28:20:59:10: /tvbin/TClient: about to do TCD411 Call
01/28:20:59:10: /tvbin/TClient: Executing HTTP command: /tvbin/tclient_post 194.1.151.205:80 /var/tmp/TCD411.send /var/tmp/TCD411.recv 300 ON
01/28:20:59:10: /tvbin/TClient: doHttpCall returned: 1
01/28:20:59:10: /tvbin/TClient: reading HTTP header...
01/28:20:59:10: /tvbin/TClient: HTTP header: HTTP/1.1 200 OK
01/28:20:59:10: /tvbin/TClient: HTTP header: Date: Sat, 28 Jan 2012 20:59:05 GMT
01/28:20:59:10: /tvbin/TClient: HTTP header: Server: Apache/2.2.14 (Ubuntu)
01/28:20:59:10: /tvbin/TClient: HTTP header: Vary: Accept-Encoding
01/28:20:59:10: /tvbin/TClient: HTTP header: Connection: close
01/28:20:59:10: /tvbin/TClient: HTTP header: Content-Type: text/plain; charset=ISO-8859-1
01/28:20:59:10: /tvbin/TClient: Got end of Header
01/28:20:59:10: /tvbin/TClient: TCD411RespCli::readBlock returned: 1
01/28:20:59:10: /tvbin/TClient:
01/28:20:59:10: /tvbin/TClient: Start TCD411Resp =====================
01/28:20:59:10: /tvbin/TClient: errMsg:
01/28:20:59:10: /tvbin/TClient: areaCodeObj: OK
01/28:20:59:10: /tvbin/TClient: tollFreeAuth: 0
01/28:20:59:10: /tvbin/TClient: tollFreeNum: 0
01/28:20:59:10: /tvbin/TClient: End TCD411Resp =====================

01/28:20:59:10: /tvbin/TClient: about to do HServer Call
01/28:20:59:10: /tvbin/TClient: Executing HTTP command: /tvbin/tclient_post 194.1.151.205:80 /var/tmp/HServer.send /var/tmp/HServer.recv 300 ON
01/28:20:59:14: /tvbin/TClient: doHttpCall returned: 1
01/28:20:59:14: /tvbin/TClient: reading HTTP header...
01/28:20:59:14: /tvbin/TClient: HTTP header: HTTP/1.1 200 OK
01/28:20:59:14: /tvbin/TClient: HTTP header: Date: Sat, 28 Jan 2012 20:59:06 GMT
01/28:20:59:14: /tvbin/TClient: HTTP header: Server: Apache/2.2.14 (Ubuntu)
01/28:20:59:14: /tvbin/TClient: HTTP header: Vary: Accept-Encoding
01/28:20:59:14: /tvbin/TClient: HTTP header: Connection: close
01/28:20:59:14: /tvbin/TClient: HTTP header: Content-Type: text/plain; charset=ISO-8859-1
01/28:20:59:14: /tvbin/TClient: Got end of Header
01/28:20:59:14: /tvbin/TClient: read 894 but Content-Length = 0
01/28:20:59:14: /tvbin/TClient: SvrResp::readBlock returned: 1
01/28:20:59:14: /tvbin/TClient:
01/28:20:59:14: /tvbin/TClient: Start SvrResp =====================
01/28:20:59:14: /tvbin/TClient: errMessage:
01/28:20:59:14: /tvbin/TClient: version: 3
01/28:20:59:14: /tvbin/TClient: code: 8
01/28:20:59:14: /tvbin/TClient: softwareList: &http://194.1.151.205:80/tivo-static/ukheadends/message-20000019.slice chksum#0xA21B48313F015FE3983E3FBD7723B022C9A2A2DA|&http://194.1.151.205:80/tivo-static/ukheadends/01000-19.slice.gz chksum#0x8FD09C9E5ADE0E78542EC432313E8655FC34859A|&http://194.1.151.205:80/tivo-static/ukheadends/DBS~01-8.slice.gz chksum#0x097F97BA7961DE6916DC88A127007F534B0109FB|
01/28:20:59:14: /tvbin/TClient: backChannelPrv: NONE
01/28:20:59:14: /tvbin/TClient: backChannelPub: NONE
01/28:20:59:14: /tvbin/TClient: backChannelLog: NONE
01/28:20:59:14: /tvbin/TClient: backChannelThumb: NONE
01/28:20:59:14: /tvbin/TClient: timeService: NONE
01/28:20:59:14: /tvbin/TClient: sequenceCookie: 12345678
01/28:20:59:14: /tvbin/TClient: inventoryFile:
01/28:20:59:14: /tvbin/TClient: noPrivBackhaul: -1
01/28:20:59:14: /tvbin/TClient: serviceState: 4
01/28:20:59:14: /tvbin/TClient: stateExpiration: 0
01/28:20:59:14: /tvbin/TClient: swSystemName: 2.5.5-01-1-023
01/28:20:59:14: /tvbin/TClient: infoCode:
01/28:20:59:14: /tvbin/TClient: tcdMessage:
01/28:20:59:14: /tvbin/TClient: globalMessages:
01/28:20:59:14: /tvbin/TClient: keyServer:
01/28:20:59:14: /tvbin/TClient: forceBackhaul: 0
01/28:20:59:14: /tvbin/TClient: publicLogFilter: [Ee]xception([^/]| [^P]| P[^O]| PO[^S]| POS[^T])|[Aa]ssert|[B]acktrace|[Ss]egmentation|[K]ernel panic|[D]riveStatusError|[e]rrDbNoMemory
01/28:20:59:14: /tvbin/TClient: dbLoadOrder: PG.*
01/28:20:59:14: /tvbin/TClient: regenToken: 0
01/28:20:59:14: /tvbin/TClient: backhaulDataOn: 1
01/28:20:59:14: /tvbin/TClient: personalDataOn: 0
01/28:20:59:14: /tvbin/TClient: dataGroupList:
01/28:20:59:14: /tvbin/TClient: End SvrResp =======================

01/28:20:59:14: /tvbin/TClient: Connect/POST(s) succeeded
01/28:20:59:14: /tvbin/TClient: current AreaCode object is OK
01/28:20:59:14: /tvbin/TClient: TFA is 0
01/28:20:59:14: /tvbin/TClient: Not overwriting with 0
01/28:20:59:14: /tvbin/TClient: process411 returned: 0
01/28:20:59:14: /tvbin/TClient: updateStatus: In Progress ST| 34 26
01/28:20:59:14: /tvbin/TClient: SendDialupEvent 30 9 ST|34
01/28:20:59:14: /tvbin/TClient: ServiceInfo DataGroupList attribute was not sent by the service
01/28:20:59:14: /tvbin/TClient: Setting ServiceInfo PublicLogFilter attribute to [Ee]xception([^/]| [^P]| P[^O]| PO[^S]| POS[^T])|[Aa]ssert|[B]acktrace|[Ss]egmentation|[K]ernel panic|[D]riveStatusError|[e]rrDbNoMemory
01/28:20:59:14: /tvbin/TClient: updateStatus: In Progress ST| 34 26
01/28:20:59:14: /tvbin/TClient: SendDialupEvent 30 9 ST|34
01/28:20:59:15: /tvbin/TClient: starting backhaul: 0
01/28:20:59:15: /tvbin/TClient: Setting ServiceInfo ForceBackhaul attribute to 0
01/28:20:59:15: /tvbin/TClient: starting backhaul2
01/28:20:59:15: /tvbin/TClient: starting backhaul3
01/28:20:59:15: /tvbin/TClient: updateStatus: In Progress ST| 35 21
01/28:20:59:15: /tvbin/TClient: SendDialupEvent 30 9 ST|35
01/28:20:59:15: /tvbin/TClient: updateStatus: In Progress DL| 36 23
01/28:20:59:15: /tvbin/TClient: SendDialupEvent 30 9 DL|36
01/28:20:59:15: /tvbin/TClient: updateStatus: In Progress DL| 38 16
01/28:20:59:15: /tvbin/TClient: SendDialupEvent 30 9 DL|38
01/28:20:59:15: /tvbin/TClient: sw system name 2.5.5-01-1-023 is already current
01/28:20:59:15: /tvbin/TClient: Executing HTTP GET: /tvbin/http_get -U http://194.1.151.205:80/tivo-static/ukh ... 0019.slice -D /var/packages -T 0230000601E8783 -C 1327784316 -d
01/28:20:59:16: /tvbin/TClient: Executing HTTP GET: /tvbin/http_get -U http://194.1.151.205:80/tivo-static/ukh ... 9.slice.gz -D /var/packages -T 0230000601E8783 -C 1327784316 -d
01/28:21:07:26: /tvbin/TClient: http GET command failed: timeout waiting for data
01/28:21:07:26: /tvbin/TClient: Download failure: 1
01/28:21:07:26: /tvbin/TClient: Executing HTTP command: /tvbin/http_post /var/log/svclog http://194.1.151.205:80/tivo-service/mlog.cgi OFF OFF ON
01/28:21:07:28: /tvbin/TClient: no comm log file to post
01/28:21:07:28: /tvbin/TClient: backHaulDone is 1
01/28:21:07:28: /tvbin/TClient: registerNewSoftware: getting SwSystemName
retrying after errTmBackgroundHoldoff ...
retrying after errTmBackgroundHoldoff ...
01/28:21:07:35: /tvbin/TClient: Software system 2.5.5-01-1-023 is present and active
01/28:21:07:35: /tvbin/TClient: updateStatus: Failed DL| 38 16
Saving 'DL|16' to result file
01/28:21:07:35: /tvbin/TClient: writing Failed to LastCallStatus
01/28:21:07:35: /tvbin/TClient: SendDialupEvent 30 9 EX|16
01/28:21:07:35: /tvbin/TClient: TClient login: 1
01/28:21:07:35: /tvbin/TClient: TClient backhaulDone: 1

[Roobluie]

var/log/tclient - this file is empty

[millsb]

If as you say, all you've got connected is the tivo and the router, this is now looking like a problem with the connection between the tivo and the router. The ping test showed that only 8 out of 10 packets got through. With a direct connection between the two I wouldn't expect any packets to get dropped. Also the round trip time is longer than I'd expect on a direct connection, and it's consistently longer than you were getting when you did the same ping test with the other tivo. Are you sure it's a direct connection? Can you use the first tivo with the cable from the second tivo, and see if that sorts it out? Use the "ping" test to find out what's going on. Until it consistently shows zero packet loss between tivo and router there's little point trying the daily calls.

[DX30]

Can you outline exactly how you are connecting things?

Is the TiVo connected to the router with a single cable? Or is it more complicated - say homeplugs to transmit ethernet over the mains, or a wireless bridge device, or perhaps an ethernet switch to allow for multiple connections.

Also how are you doing the pings? I assume you telnet from a PC or laptop - if so how is it connected? Is it wireless?

[Roobluie]

Ok. update this morning..

Last night the tivo was connected using homeplugs (a setup that has worked fine for the last 6months!!). My tivo, the one with the problem first of all, is downstairs and the router is upstairs so the cable from the downstairs home plug went straight in to the tivo and then the cable in the upstairs home plug went straight in to the back of the router. At the time of testing it's call everything was logged off from the network and switched off. The call failed. I then switched on my wifi laptop, logged in to the network and did the ping test using telnet.

This morning I moved the tivo upstairs, again I logged everything off from the network and this time I plugged the tivo network cable directly in to a port on the back of the router. I tried the call to see if it made any difference..so far so good...it completed the guided set up and I am now waiting to see if it does indeed fill up the program guide.
I have now switched on my wifi laptop and logged back in to the network so that I could perform the ping test, here are the results:

Please type a host name and Enter key or just leave blank for Help: 192.168.1.20
1
Trying... Connected to 192.168.1.201.
Visit TC.co.uk for upgrades and info!
Filesystem on / set to READONLY - type rw to make READ/WRITE
TiVo: {/var/hack} % ping -c 10 192.168.1.1
PING 192.168.1.1 (192.168.1.1): 56 data bytes
64 bytes from 192.168.1.1: icmp_seq=0 ttl=64 time=2.404 ms
64 bytes from 192.168.1.1: icmp_seq=1 ttl=64 time=1.168 ms
64 bytes from 192.168.1.1: icmp_seq=2 ttl=64 time=1.636 ms
64 bytes from 192.168.1.1: icmp_seq=3 ttl=64 time=1.277 ms
64 bytes from 192.168.1.1: icmp_seq=4 ttl=64 time=1.311 ms
64 bytes from 192.168.1.1: icmp_seq=5 ttl=64 time=1.147 ms
64 bytes from 192.168.1.1: icmp_seq=6 ttl=64 time=1.149 ms
64 bytes from 192.168.1.1: icmp_seq=7 ttl=64 time=1.150 ms
64 bytes from 192.168.1.1: icmp_seq=8 ttl=64 time=1.270 ms
64 bytes from 192.168.1.1: icmp_seq=9 ttl=64 time=1.156 ms

--- 192.168.1.1 ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 1.147/1.367/2.404 ms
TiVo: {/var/hack} %
TiVo: {/var/hack} % ping -c 10 194.1.151.205
PING 194.1.151.205 (194.1.151.205): 56 data bytes
64 bytes from 194.1.151.205: icmp_seq=0 ttl=52 time=32.297 ms
64 bytes from 194.1.151.205: icmp_seq=1 ttl=52 time=31.074 ms
64 bytes from 194.1.151.205: icmp_seq=2 ttl=52 time=31.763 ms
64 bytes from 194.1.151.205: icmp_seq=3 ttl=52 time=30.211 ms
64 bytes from 194.1.151.205: icmp_seq=4 ttl=52 time=31.236 ms
64 bytes from 194.1.151.205: icmp_seq=5 ttl=52 time=31.468 ms
64 bytes from 194.1.151.205: icmp_seq=6 ttl=52 time=31.866 ms
64 bytes from 194.1.151.205: icmp_seq=7 ttl=52 time=30.836 ms
64 bytes from 194.1.151.205: icmp_seq=8 ttl=52 time=31.919 ms
64 bytes from 194.1.151.205: icmp_seq=9 ttl=52 time=29.634 ms

--- 194.1.151.205 ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max/stddev = 29.634/31.230/32.297 ms
TiVo: {/var/hack} %
TiVo: {/var/hack} %

On a previous attempt of having this tivo plugged in the same way (next to the router with the cable coming out of the tivo and in to the router) the call had failed but there's a possibility that on that attempt some things may have still been logged in to the network. Is it possible that something on the network has been affecting both Tivos? Another question that my parents have asked is this: is there a limit to how many devices can use one router? Mum has listed counted up the various things and it rather surprisingly comes out at 17...3 using wired access, the rest being wifi...I must say though that all 17 are rarely on at the same time!!

What should the next step be do you think? Should I try plugging the 2nd Tivo back in to the router? This one did have a direct connection before i.e cable came from tivo straight in to port in the back of the router but started having the same problem as the 1st tivo - it couldn't connect!

So the current situation is 1st tivo made a successful call and download and at the moment is sitting next to the router with its cable plugged in to one of the router ports. Nothing else is plugged in and when the call was made nothing else was logged in to the network. At this moment my laptop is the only other thing logged in via wifi so I could complete the ping test and tell you whats happening.

Your help is really appreciated

[millsb]

The server logs show that your tivo has successfully downloaded 7Mbytes of guide data this morning. Together with the 100% successful ping tests this indicates that with your current configuration you have eliminated the problem. I guess the tivo is still wading its way through indexing all of that data so may not be ready to do another call yet, so I would wait until it has done that before doing anything more.

What I would do next is to reconnect the other components of your network one at a time, and at each stage repeat the "ping" test and make a "test" call from each tivo. As soon as you start getting test failures you'll know the last step you made re-introduced the problem. Remember that at this stage you're still just trying to find the fault: until we find it we won't know what the solution is.

I also suggest that the final step would be to re-introduce the homeplug setup into the network. Although you say this has been working OK for 6 months it's still possible that it has developed a fault. You can of course try that first without moving the tivo (use homeplugs in adjacent sockets) which would distinguish between the homeplugs being the problem rather than the length of house wiring.

One thing to look at that we hadn't discussed before is how your network dishes out IP addresses. I imagine your router is acting as a DHCP server, so most of your devices are allocated IP addresses dynamically when they connect to the network. Your tivos have fixed addresses (192.168.1.200, 192.168.1.201). Those addresses should have been chosen to be outside the range allocated by the DHCP server. If they're not then each time you switch on a new device it increases the likelihood that the DHCP server will allocate it an address that clashes with one of the tivos. You should be able to find out what range your router allocates from its admin web page.

Regarding your question about the maximum number of devices, if all the devices are working correctly there should be no problem. However a faulty device could be introducing noise into the network which will reduce reliability.

[Roobluie]

Tivo 1 is up and running again fingers crossed...tivo 2 however will not connect and when i try to get to it via telnet it's an unstable connection so much so that it cuts off before the ping test has a chance to start.

The router shows it as there and as suggested in your last post I checked the router and set it so that only the tivos could use their ip addresses - 192.168.1.200 and 192.168.1.201 -they have different MAC addresses - 00:0B:AD:DA:2C:71 and 00:0B:AD:DA:2C:72.

Tivo 1 was the first one to face any problems and they do appear to be resolved now having logged everything off of the network and just letting the tivo have access then introducing new things to the network with no problems.

Tivo 2 on the other hand can't connect.
It has a direct connection to the router (it's next to it and plugged straight in to it) IP 192.168.1.200 MAC address 00:0B:AD:DA:2C:71. I have removed everything from the network again, unplugged the router and left it for 10mins then restarted it and restarted the tivo and attached this tivo alone it made a test call but failed the daily call
at the downloading point. After several minutes at that stage it fails - call interrupted

I logged my laptop back on to the network after testing Tivo 2 so I can post an update

its service number is 023-0000-6023-D2D6 and software is 2.5.5-01-1-023

If i can maintain a telnet connection and or an ftp one i will happily post any info you may need if you can suggest anything.

Is it possible that this could be a router problem..although all wifi devices are connecting without a problem we've discovered that the only desktop in the house that plugs in to the network via the ports in the back of the router (like the TiVos) won't connect to the Internet.

[DX30]

I looks like the TiVo that works is the one that you changed the MAC address on while the failing TiVo is still using the old MAC address. I'd suggest you change the second TiVo MAC address as well to say 00:0B:AD:DA:2C:73. If there is anything on the network that is still confused by you using duplicate MAC addresses that may help.

If not try a new IP address as well e.g. 192.168.1.202 - with a new MAC address and new IP address it will appear as a new machine.

[DX30]

Is it possible that this could be a router problem..although all wifi devices are connecting without a problem we've discovered that the only desktop in the house that plugs in to the network via the ports in the back of the router (like the TiVos) won't connect to the Internet.

That certainly doesn't give me much confidence in the state of the router. You mind find a factory reset helps but you will lose your existing settings so only do this if your are sure you can reconfigure it again afterwards.

[millsb]

The router shows it as there and as suggested in your last post I checked the router and set it so that only the tivos could use their ip addresses - 192.168.1.200 and 192.168.1.201 -they have different MAC addresses - 00:0B:AD:DA:2C:71 and 00:0B:AD:DA:2C:72.

What were the DHCP server settings previously and what are they now (ie, was there previously a possibility of IP address clash)?

Tivo 1 was the first one to face any problems and they do appear to be resolved now having logged everything off of the network and just letting the tivo have access then introducing new things to the network with no problems.

The acid test for Tivo 1 will be its next daily call. It made a successfully daily call yesterday(Sunday) morning, but hasn't had to download any guide data since. When it next calls there will be new guide data, so make a careful note of what else is connected to the network when this happens.

If i can maintain a telnet connection and or an ftp one i will happily post any info you may need if you can suggest anything.

The obvious thing to do here is to do the "ping" test from tivo1 to tivo2:

Code: Select all

ping -c 10 192.168.1.201


If you can get onto tivo2, then for completeness it would be useful to see the /etc/rc.d/rc.net file. I don't think there will be much of use to see in the (O)tclient logs as it will almost certainly be reporting connection timeouts, but you might just want to confirm that.

Is it possible that this could be a router problem..although all wifi devices are connecting without a problem we've discovered that the only desktop in the house that plugs in to the network via the ports in the back of the router (like the TiVos) won't connect to the Internet.

A router problem is possible of course, and I suppose you just might have introduced one with the DHCP server change you made (above). How does this desktop obtain its IP address? DHCP or fixed address? If it can't connect then the first thing to do is to check its IP address, subnet mask and gateway address just like we've been doing for the tivos.