Limited guide data

[Wistrel]

Hi,

My Tivo has been working fine since setup about 1 year ago but recently is only retrieving guide data up to 14 April (4 days from now). Daily calls are successful. Does anyone have any idea what my problem may be?

Andy

[DX30]

I'd suggest you logon to the AltEPG Account Management and examine the server logs for your TiVo. They will tell you what the server thinks you have downloaded and may offer some clues about any problems. You'll find the account management here

http://www.altepg.com/accountManagement ... Manager.pl

[Wistrel]

HI,

many thanks for the quick response.
I've taken a look and cannot see anything obvious - but don't really know what I'm looking for.
This is whats shown for the latest attempts

mlog 82.219.21.213 Wed Apr 10 19:37:51 2013 _
tclient_modemstat Wed Apr 10 01:05:29 2013 Wed Apr 10 01:11:21 2013 CALL_FAILURES=0 PREVIOUS_FAILURES=0
tclient_hangup Wed Apr 10 01:05:29 2013 Wed Apr 10 01:11:21 2013 CODE=0
tclient_result Wed Apr 10 01:05:29 2013 Wed Apr 10 01:34:28 2013 STATUS=Succeeded
msg_read Wed Apr 10 01:05:29 2013 Wed Apr 10 19:22:38 2013 MSG_ID=1710042 SERVER_ID=<No ServerId> SERVER_VERSION=0 MSG_SUBJ="A lineup change has occurred" FROM_ID=1
msg_read Wed Apr 10 01:05:29 2013 Wed Apr 10 19:23:04 2013 MSG_ID=1717558 SERVER_ID=<No ServerId> SERVER_VERSION=0 MSG_SUBJ="Daily Call Succeeded" FROM_ID=8
msg_read Wed Apr 10 01:05:29 2013 Wed Apr 10 19:23:39 2013 MSG_ID=1725044 SERVER_ID=<No ServerId> SERVER_VERSION=0 MSG_SUBJ="Daily Call Succeeded" FROM_ID=8
ird_id Wed Apr 10 19:25:02 2013 Wed Apr 10 19:37:08 2013 ID=531FE3E0
tclient_dialcode Wed Apr 10 19:25:02 2013 Wed Apr 10 19:37:44 2013 CODE=OK PHONE=08450800300 PREFIX=01612329094 CALL_WAIT_PREFIX={} PHONE_AVAIL_DETECT=0 DIAL_TONE_DETECT=1 TONE_OR_PULSE=T MODEM_MODE=V34
TCD411 82.219.21.213 Wed Apr 10 19:37:52 2013 _
HServer 82.219.21.213 Wed Apr 10 19:37:54 2013 _
mlog 82.219.21.213 Wed Apr 10 19:40:39 2013 _
tcd_driveid Wed Apr 10 19:25:02 2013 Wed Apr 10 19:37:50 2013 HDA=9QE2REFE HDB=Unknown
tclient_download Wed Apr 10 19:25:02 2013 Wed Apr 10 19:38:00 2013 FILE=/tivo-static/ukheadends/message-20000035.slice STATUS=New
tclient_download Wed Apr 10 19:25:02 2013 Wed Apr 10 19:40:37 2013 FILE=/tivo-static/listings/UK01003_15800-15819.slice.gz STATUS=New
tclient_download Wed Apr 10 19:25:02 2013 Wed Apr 10 19:40:38 2013 FILE=/tivo-static/listings/UK01006_15800-15819.slice.gz STATUS=New


Andy

[DX30]

Those logs look OK to me and seem to confirm your TiVo is downloading the data OK, which suggests the problem is something on the TiVo itself. Try unplugging the TiVo from the mains for a few minutes then plug back in and give it a day to see if it sorts itself out.

You could try a "Clear Download Logs" in the AltEPG Account Management - this will force the TiVo to download all the guide data again. It might also be worth changing the "Programme Guide" setting from "Standard" to "TMS-ID" at the same time, see viewtopic.php?f=16&t=1346 for what this does.

If that fails and you eventually run out of Guide data try re-running Guided setup.

I don't know if You did a "Clear and Delete Programme Data & To Do List" when you first switched to using AltEPG, see viewtopic.php?f=8&t=670#A134 If you didn't it may be your TiVo has a mixture of old and new data and that is causing a problem. If you didn't do this Clear and Delete then as a last resort you could try it now, although it does mean losing all your Season Passes, Thumbs Data etc so I really mean as a last resort.

[Wistrel]

Many thanks again.

Not sure what happened, but after many days of not refreshing the guide data even after successful calls, I checked it today and it had received a network error message in the Tivo messages and then it had subsequently performed a successful download and has data up to 22nd April. This is without me trying any of your suggestions. So... if someone has waved a magic wand then Thank You. .

Thanks for your suggestions - sorry I never got a chance to try them

Rgds
Andy

[Wistrel]

aaarg - I thought it was fixed - now it gets weirder !

If i press live TV and review the epg, I now have data up to 22nd April, however I cannot search for a programme past 12 April and my to do list is remarkably small.

If I select a programme from the epg (e.g. Dr Who from next Sat) and then select "season pass" and "view upcoming episodes" it reports there are none, despite there being several visible in the epg.

A reboot hasn't helped.

I'll start trying your suggestions above.

Andy

[Wistrel]

Hi,

First thing I tried was to verify ownership - followed by a daily call. Now it all seems to be working ok. I haven't cleared logs, or changed to TMSID yet.

Rgds
Andy

[DX30]

It might just be you tried to search too soon. The TiVo does take a while to index the new data after it downloads it and searches won't find things until indexing is complete. If in doubt leave the TiVo alone for a few hours then try the search again.

[Wistrel]

ah - that explains it.

Now that its running ok again I'd like to use the TmsID feature. I have verified ownership but the feature drop down on the admin page is still greyed out. Do you know if it's only available on certain builds?

Andy

[DX30]

As far as I know TMS-ID should be available to all builds after you have verified ownership. What does Registration Status on the admin page say? If you have verified ownership successfully it should read "3: Registered, Full Service".

[Wistrel]

ooops - I hadn't gone back a second time and entered my pin.