All working well for a month, now 23 failed calls in a row!

[dsbowskill]

I think the subject summarises it neatly. My tivo can't connect anymore and I'm now out of data

*nothing* changed my end. I've unplugged and replugged the line and tried again, but to no avail.

Here's the call log. Always fails after trying to get the 4th slice:

ird_id Tue Sep 18 01:12:50 2012 Tue Sep 18 01:14:03 2012 ID=5320BD62
tclient_dialcode Tue Sep 18 01:12:50 2012 Tue Sep 18 01:14:31 2012 CODE=OK PHONE=08081050005 PREFIX=08450800300, CALL_WAIT_PREFIX={} PHONE_AVAIL_DETECT=0 DIAL_TONE_DETECT=1 TONE_OR_PULSE=T MODEM_MODE=V34
TCD411 213.187.45.152 Tue Sep 18 01:14:38 2012 _
HServer 213.187.45.152 Tue Sep 18 01:14:42 2012 _
mlog 213.187.45.152 Tue Sep 18 01:17:51 2012 _
tcd_driveid Tue Sep 18 01:12:50 2012 Tue Sep 18 01:14:37 2012 HDA=WD-WMAEK4371511 HDB=Unknown
tclient_download Tue Sep 18 01:12:50 2012 Tue Sep 18 01:14:49 2012 FILE=/tivo-static/ukheadends/message-20000035.slice STATUS=Cached
tclient_download Tue Sep 18 01:12:50 2012 Tue Sep 18 01:14:49 2012 FILE=/tivo-static/listings/UK01005_15589-15608.slice.gz STATUS=Cached
tclient_download Tue Sep 18 01:12:50 2012 Tue Sep 18 01:14:49 2012 FILE=/tivo-static/listings/UK01005_15590-15609.slice.gz STATUS=Cached
tclient_download Tue Sep 18 01:12:50 2012 Tue Sep 18 01:17:50 2012 FILE=/tivo-static/listings/UK01005_15595-15614.slice.gz STATUS=Failed
mlog 213.187.45.175 Tue Sep 18 01:20:19 2012 _
tclient_modemstat Tue Sep 18 01:12:50 2012 Tue Sep 18 01:17:57 2012 CALL_FAILURES=24 PREVIOUS_FAILURES=23
tclient_hangup Tue Sep 18 01:12:50 2012 Tue Sep 18 01:17:57 2012 CODE=1
tclient_result Tue Sep 18 01:12:50 2012 Tue Sep 18 01:18:02 2012 STATUS=Failed

[GaryF]

Hi there - I'm having dial up issues again myself.

Call connects fine and the status of "Downloading" appears butafter a while it fails with "Failed. Call Interrupted". I'm out of data now too.

Is there a nissue with the dialup currently for others?

Thanks,
Gary.

[millsb]

The 08450800300 number has received an unexpectedly high number of calls over the last few days. That might mean that there is a problem with one of the modems on that number (causing TiVos to re-dial after failure). If you're having a problem with dial-up and are using 08450800300 please try the alternative number (01612329094) and see if that resolves it.

[GaryF]

The 08450800300 number has received an unexpectedly high number of calls over the last few days. That might mean that there is a problem with one of the modems on that number (causing TiVos to re-dial after failure). If you're having a problem with dial-up and are using 08450800300 please try the alternative number (01612329094) and see if that resolves it.

Thanks for the advice - a little wary on the costs of the 0161 number based on other comments.

A very helpful chap called Jamie came along last time and applied a mallet to the problematic 0845 modem for me. He actually asked me to PM him directly if I had any further issue. I've done that again now, so we will see.

All the best,
Gary.

[flipper]

I have the same issue.
Call connects fine and the status of "Downloading" appears but after a while it fails with "Failed. Call Interrupted".
I now have one very unhappy Mrs.

[GaryF]

I have the same issue.
Call connects fine and the status of "Downloading" appears but after a while it fails with "Failed. Call Interrupted".
I now have one very unhappy Mrs.

Hehheh, my missus is also in a state of torment. It is funny because when the mystical silver box first arrived approx 11 years ago, she was not that bothered aside from the fact that it was a "bit cluttery" sitting under the telly. She's changed her tune now though - TiVo is an important part of the family; probably seen as more important than me and she couldn't live without it

I have passed on the update that there is possibly some modem issue and hopefully it will be resolved soon.

All the best,
Gary.

[dsbowskill]

*update*

I can report that the 0161 number works, I now have completed the dial in process successfully but, and this is weird. Still no new data

---
*Second Update*

0845 number still no completing properly, but I am now getting new data on 0161! My tivo is happy again.

[flipper]

Hehheh, my missus is also in a state of torment. It is funny because when the mystical silver box first arrived approx 11 years ago, she was not that bothered aside from the fact that it was a "bit cluttery" sitting under the telly. She's changed her tune now though - TiVo is an important part of the family; probably seen as more important than me and she couldn't live without it

Exactly Gary, of all the gadgets and tech that has come and gone in our house over the years, Tivo is the most loved. If the silver box ever gives up the ghost we may well be moving back to a Virgin Media area

[GaryF]

Update from me too: Last night I was also able to successfully use the 01612329094 number to download. Once this completed, I switched back to the 0845 and the test call completed successfully. However, it sounds like there is still an issue with it actually downloading data. I would like to continue to use the 0845 as it's much cheaper.

TiVo, missus and me all happy again - thank you for the ongoing service

All the best,
Gary.

[flipper]

I can confirm the 01612329094 number worked for me also.
Peace is restored to my household!

Thanks.

[jamie.easterman]

Hi

Sorry for the delay in applying mallet again !

The 0845 0800300 number has been reset please let me know if this has resolved your issues .

Best WIshes

Jamie

[cyberdog00]

Hi.

Still no joy on 0845; just tried 0161 and it works.

Bigger mallet?

[abarthman]

I only connect my TiVo to dial 08450800300 when it runs out of data and I've noticed that it seems to be getting less likely that the data is downloaded in one call.

Here's the details of my recent calls:

Tue 11 Sep 12 23:08 AltEPG 08450800300 0845 charged 11:53 £0.092
Tue 11 Sep 12 23:02 AltEPG 08450800300 0845 charged 3:39 £0.050
Tue 11 Sep 12 22:06 AltEPG 08450800300 0845 charged 3:41 £0.050
Tue 11 Sep 12 22:03 AltEPG 08450800300 0845 charged 0:07 £0.032
Tue 11 Sep 12 22:00 AltEPG 08450800300 0845 charged 0:07 £0.032
Tue 11 Sep 12 00:38 AltEPG 08450800300 0845 charged 3:38 £0.050
Mon 10 Sep 12 22:37 AltEPG 08450800300 0845 charged 3:41 £0.050
Sun 02 Sep 12 20:28 AltEPG 08450800300 0845 charged 10:34 £0.085
Sat 25 Aug 12 20:59 AltEPG 08450800300 0845 charged 10:28 £0.085
Fri 17 Aug 12 23:16 AltEPG 08450800300 0845 charged 11:36 £0.091
Fri 17 Aug 12 21:03 AltEPG 08450800300 0845 charged 3:56 £0.052
Fri 17 Aug 12 20:53 AltEPG 08450800300 0845 charged 3:41 £0.050
Mon 06 Aug 12 20:31 AltEPG 08450800300 0845 charged 12:48 £0.097
Mon 06 Aug 12 19:29 AltEPG 08450800300 0845 charged 3:43 £0.051
Sun 29 Jul 12 00:14 AltEPG 08450800300 0845 charged 13:39 £0.101
Fri 27 Jul 12 20:51 AltEPG 08450800300 0845 charged 3:40 £0.050
Fri 27 Jul 12 20:44 AltEPG 08450800300 0845 charged 3:39 £0.050
Fri 27 Jul 12 20:35 AltEPG 08450800300 0845 charged 3:44 £0.051
Wed 18 Jul 12 19:07 AltEPG 08450800300 0845 charged 12:55 £0.097
Mon 09 Jul 12 19:48 AltEPG 08450800300 0845 charged 14:00 £0.103
Mon 09 Jul 12 19:31 AltEPG 08450800300 0845 charged 3:44 £0.051
Sun 24 Jun 12 23:35 AltEPG 08450800300 0845 charged 12:22 £0.095
Sun 24 Jun 12 22:00 AltEPG 08450800300 0845 charged 3:36 £0.050
Sun 24 Jun 12 21:00 AltEPG 08450800300 0845 charged 0:08 £0.032
Sun 24 Jun 12 20:39 AltEPG 08450800300 0845 charged 3:40 £0.050

As you can see, the failed calls either fail at 7-8 seconds or around the 3 mins 40 sec mark.

[abarthman]

Just tried to download the EPG and it failed twice at around the 3 min 40 sec mark.

[DX30]

I think the 3 min 40 sec is down to a network timeout. For some reason the TiVo doesn't seem able to talk to the server. When I dial the 0845 number the tclient log files shows

/tvbin/TClient: Executing HTTP command: /tvbin/http_post /var/log/svclog http://194.1.151.205:80/tivo-service/mlog.cgi OFF OFF ON

followed approx 3 minutes later by

/tvbin/TClient: Failed while POSTing downloaded file stats: timeout waiting for data

Interestingly I was able to telnet to the TiVo via the dialup IP address and successfully ping 194.1.151.205 so the network connection was alive. The problem seems to be with the http_post command.